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Read the case study →Logistics
Rebuilding dispatch for a regional logistics operator
Replacing a spreadsheet-and-phone dispatch process with a routing platform that plans a day's work in minutes instead of hours.
The challenge
Dispatchers planned every route by hand each morning, working from a shared spreadsheet and a whiteboard. The process took two to three hours, could not absorb same-day changes, and left drivers calling in for updates. Nobody had a reliable view of where a shipment actually was.
What we did
- Two-week discovery shadowing dispatchers to map the real decision process, including the informal rules that never made it into any document.
- A routing service built around a constraint solver, with dispatcher overrides treated as a first-class feature rather than an exception path.
- A driver mobile app with offline-first sync, so status updates survive the dead zones on rural routes.
- Event-sourced shipment tracking, giving both operations and customers a single consistent timeline.
What changed
- Route planning moved from a multi-hour manual exercise to a review-and-adjust step.
- Same-day changes became routine instead of disruptive.
- Customer service stopped fielding "where is my delivery" calls it could not answer.
Stack: TypeScript · Node.js · PostgreSQL · React Native · AWS · Terraform
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